Exchange & Refund Policy

Shipping Policy

Where Can I Receive My Order?

  • Free Shipping On All Orders Over The Value Of Rs.3500.
  • We Charge Rs.200 On All Orders Under The Value Of Rs.3500.
  • We Will Deliver To The Home Or Office Address Indicated By You When You Place An Order.
  • Delivery Time Is Between 4 To 7 Working Days (No Delivery On Sundays). However Delivery Can Take Up To 7 Working Days During Busy Shopping Season.
  • We Will Deliver To The Home Or Office Address Indicated By You- Never A Po Box.

Exchange & Refund Policy

You Have 7 Days From The Date Of Delivery To Claim For The Return Or Exchange If :

  • The Item(S) Is Faulty, Damaged, Or Defective At The Time Of Delivery.
  • The Product/S Must Be Unused, In The Original Packaging With Labels And Protective Stickers Attached.
  • The Product Received Does Not Match The Size Ordered.

How Do I Apply For The Return?

  • You Must Notify Us Within 7 Days Of Delivery By Writing To G97newyork@Gmail.Com  Or By Calling At 0301-1-497-497. At G97 , We Look At Each Contention Individually And Try To Be Upright And Equitable To Both Parties.
  • The Replacement Will Be Sent In Case Of A Defective/Faulty/Damaged Item. You Will Be Required To Email Photographic Evidence Of The Defective Item At G97newyork@Gmail.Com , Within 7 Days Of Purchase Before Any Claims Can Be Processed.
  • Please Note That Customers Are Not Responsible For The Cost Of Returning The Items To Us If Ordered Item Is Defective/Faulty Or Damaged.
  • There Are Certain Scenarios Where It Is Difficult For Us To Support Returns & Exchanges. Such Scenarios Include But Are Not Limited To The Following:
  • Exchange Request Is Made Outside The Specified Time Frame.
  • The Product Is Damaged Because Of Use.
  • The Product Was Tampered With.

Note: For Further Queries About Exchanges And Returns, Please Contact Us At 0311-1-497-497 Or Email Us At G97newyork@Gmail.Com