Exchange & Refund Policy

You Have 7 Days From The Date Of Delivery To Claim For The Return Or Exchange If :

  • The Item(S) Is Faulty, Damaged, Or Defective At The Time Of Delivery.
  • The Product/s Must Be Unused, In The Original Packaging With Labels And Protective Stickers Attached.
  • The Product Received Does Not Match The Size Ordered.

How Do I Apply For The Return?

  • You Must Notify Us Within 7 Days Of Delivery By Writing To g97newyork@gmail.com Or By Calling 888-316-4442. At G97 , We Look At Each Contention Individually And Try To Be Upright And Equitable To Both Parties.
  • The Replacement Will Be Sent In Case Of A Defective/Faulty/Damaged Item. You Will Be Required To Email Photographic Evidence Of The Defective Item At g97newyork@gmail.com , Within 7 Days Of Purchase Before Any Claims Can Be Processed.
  • Please Note That Customers Are Not Responsible For The Cost Of Returning The Items To Us If Ordered Item Is Defective/Faulty Or Damaged.
  • There Are Certain Scenarios Where It Is Difficult For Us To Support Returns & Exchanges. Such Scenarios Include But Are Not Limited To The Following:
  • Exchange Request Is Made Outside The Specified Time Frame.
  • The Product Is Damaged Because Of Use.
  • The Product Was Tampered With.

Note: For Further Queries About Exchanges And Returns, Please Contact Us At 888-316-4442 Or Email Us At g97newyork@gmail.com

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